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Delivery Policy

  • Shipping within India is INR [●] irrespective of the number of items bought.
  • Shipping is free on purchases above INR [●]
  • Orders are delivered within 5 to 6 working days. Unless otherwise specifically mentioned in the product details.
  • Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail at [email protected] within 2 hours of placing the order.
  • Shipping charges for our international customers will be calculated during check out depending on the order value and dimensions of your order
  • Any custom charges has to be borne by the customer (Our I/E code is [●])
  • Our delivery partner is [●].
  • Orders are delivered within 7-8 working days. Unless otherwise specifically mentioned in the product details.
  • Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail at [email protected] within 2 hours, of placing order.

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What is this delivery policy?
  • This delivery policy, together with the Terms of Use, describes RSD’s policies and procedures towards delivery of Products purchased on the Platforms. RSD makes all commercially reasonable endeavours to ensure that the Products are delivered to Users in a timely fashion.
  • Users are required to peruse and understand the terms of this Delivery Policy. If you do not agree to the terms contained in this Delivery Policy, you are advised not to accept the Terms of Use and the Delivery Policy and may forthwith leave and stop using the Platforms. The terms contained in this Delivery Policy shall be accepted without modification and accordingly, you agree to be bound by the terms contained herein.
Terms of delivery
  • RSD partners with third party logistic service providers in order to effectuate Product delivery to Users ("Logistic Partners"). Details of the Logistic Partner who will be processing the delivery of the purchased Product(s) will be provided to the User upon the purchased Product(s) being handed over to the Logistic Partner by RSD. The User will also be provided with an approximate days of delivery of the purchased Product on the order confirmation page. RSD may also effectuate Product delivery to Users on its own without engaging Logistic Partners.
  • While RSD aims to provide its services through the Platforms and ensure the delivery of its Products all across India, currently, RSD has a select list of areas where delivery can be undertaken. At the time of placing an order for purchase of Products on the Platforms, Users are required to enter their pin-code details to verify if deliveries can be carried out in their areas. If the area where the User wishes that the purchased Products be delivered is not within RSD’s recognised delivery network, RSD will not be able to process the order further.
  • Prior to making payments on the Platforms for the purchase of Products, the User will be prompted to provide a shipping address. While entering shipping address details, the User should ensure to provide correct, complete and accurate information along with sufficient landmarks in order to aid identification of the address. Any failure in delivering the purchased Products arising out of the User’s failure to provide correct, complete and accurate information shall not hold RSD liable at any point in time.
  • Upon the successful placing of an order on the Platforms and after RSD has successfully handed over the purchased Product(s) to its Logistic Partner, the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products. The User may use the tracking identity number on the Platforms or the website and/or the mobile application of the Logistic Partner to check the whereabouts of the purchased Product and the estimated time of its delivery. RSD shall make reasonable attempts in ensuring that the tracking status of the purchased Products is updated in a timely manner. However, RSD does not guarantee the accuracy of the tracking status since it is updated on a real-time basis and is subject to inconsistencies arising out of time-lags in updating the information and other technicalities beyond RSD’s control.
  • While RSD shall make reasonable endeavours in ensuring that purchased Products are delivered to its Users in a timely manner, delivery may be delayed on account of:
    • Logistical issues beyond RSD’s control;
    • Unsuitable weather conditions;
    • Political disruptions, strikes, lockdown, government restriction order, employee-lockouts, etc.;
    • Acts of God such as floods, earthquakes, etc.; an
    • Other unforeseen circumstances.
    In such events of delay, RSD shall make reasonable attempt at proactively intimating the User by writing to the User on his/her registered email account and/or mobile number. RSD disclaims all liabilities that may arise on account of its failure to intimate the User of anticipated delays in the delivery of purchased Products on the Platforms. Further, RSD shall be under no obligation to compensate the User for any mental agony or any tortuous claim that may otherwise arise on account of a delay in the shipment and delivery or use of the purchased Products.
  • RSD reserves the right to charge shipping charges on Products of a value of lower than a specified amount and/or Products, the payment for which is made by way of cash on delivery or any other online mode of payment. If charged, such charges shall not be refunded to the User on cancellations or returns that are made after the shipping of the purchased Products, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by RSD after due verification at its sole discretion). Title and risk of loss for all purchased Products shall pass onto the User upon the delivery of the purchased Products to the User.
  • Return and exchange of purchased Products shall be carried out by RSD’s reverse-logistics partners or its own delivery executives. Further details on how Users may process returns and exchanges of purchased Products have been set out under the Return policy, exchange policy and Refund and cancellation Policy.