Return request can be initiated only ‘once per order’ and has to be initiated strictly ‘within 7 (seven) days from the delivery of the ordered products’, given following conditions are satisfied:
- IMEI/ name/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
- The products along with any other additional accessories shall be present at the time of return.
- The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
- The products should be undamaged and without any scratches, dents, tears or holes.
- Product's original packaging/ box should be undamaged.
The concerned individual/executive for picking up the return of the product may refuse to accept the return if any of the above conditions are not met.
Refund in case of Return of product(s):
* Refund Amount = Price of the Product(s) – Applicable Return Fee
We will provide reverse pickup facility to the User. In case, we are not able to provide reverse pickup facility to the User, User will have to send parcel back to us and an amount of ________ will be added to their Refund amount.
Please note that reverse parcel take anywhere from 3-20 days after pickup to reach us. Refund will be processed ONLY after we receive User’s parcel back (a maximum 20 days after pickup) and product(s) pass(es) the quality check.
There are two options to receive refunds
- Refund to Account – Refund requested in the same ‘bank account / card / mobile wallet / website wallet’ used for placing the order. For COD orders, one may provide account number on return form.
- A ‘Return Fee of _____’ will be deducted from product(s) price before refund.
- Refund to Website Wallet – Refund requested in website wallet. This amount will be auto-deducted from payable amount of any future order on our website.